Last updated: October 1, 2026
Moro Pet Co. operates this online store and website, including the products, content, features and services available through it. Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
This Privacy Policy explains how we collect, use and disclose personal information when you visit our website, place an order, contact us, or otherwise use our services.
Personal information we may collect
Depending on how you interact with Moro Pet Co., we may collect information such as:
- Your name, email address, phone number, billing address and shipping address
- Order and transaction information
- Payment information processed through our payment providers
- Account information, where applicable
- Communications you send to us
- Device, browser and IP information
- Information about how you use and navigate our website
How we use your information
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide tracking information
- Respond to customer-service enquiries
- Process returns, replacements and refunds
- Prevent fraud and maintain website security
- Improve our store, products and customer experience
- Send marketing communications where you have chosen to receive them
- Comply with applicable legal requirements
Service providers
We may share information with service providers where necessary to operate our business, including Shopify, payment processors, shipping providers, fulfilment providers and technology providers.
These providers may process your information only as required to perform their services or as otherwise permitted by law.
Shopify
Our store is hosted by Shopify. Information you provide through our store may be processed by Shopify in order to provide ecommerce, payment, security and related services.
Shopify may process information in countries outside the country where you live.
Cookies and website information
Our website may use cookies and similar technologies to help the store function, remember preferences, understand website usage and support analytics and marketing where applicable.
You can manage cookies through your browser settings and, where available, through the cookie controls shown on our website.
Marketing communications
If you choose to receive marketing emails or other promotional communications from Moro Pet Co., you can unsubscribe at any time using the unsubscribe link included in those communications.
You may still receive non-marketing messages relating to orders, payments, shipping or customer service.
Data security and retention
We take reasonable steps to protect personal information. However, no method of electronic transmission or storage is completely secure.
We retain information for as long as reasonably necessary to provide our services, manage orders, meet legal or accounting obligations, resolve disputes and protect our legitimate business interests.
Your privacy rights
Depending on where you live, you may have rights relating to your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may contact us if you wish to make a privacy-related request.
Children
Our store is not intended for use by children and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy periodically to reflect changes to our practices, services or legal requirements. The latest version will always be published on our website.
Contact
If you have questions about this Privacy Policy or how Moro Pet Co. handles personal information, contact us at infomoropetco@gmail.com or through our Contact page.