Last updated: October 17, 2026
At Moro Pet Co., we want your order to arrive correctly and in good condition.
Damaged, defective or incorrect items
If your item arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as reasonably possible after delivery. Prompt reporting helps us investigate and resolve the issue, but claims are not automatically rejected simply because more than 24 hours have passed.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging where relevant
We assess each concern individually and may request further information to investigate. Depending on the circumstances and applicable law, we will arrange an appropriate remedy, which may include a replacement or refund. Any rights or remedies required by applicable consumer-protection law remain available.
Other return requests
Please contact us before returning any product.
To be eligible for a return, the item should normally be:
- Unused
- In its original condition
- In its original packaging
Return eligibility, the return destination and any applicable return-shipping costs must be confirmed by Moro Pet Co. before anything is sent back.
Items returned without prior approval may not be accepted.
Unless the item is damaged, defective or incorrect, the customer may be responsible for return shipping costs.
Hygiene and used pet products
For hygiene and safety reasons, products that have been used with a pet may not be eligible for return unless they are defective, damaged or incorrect.
Refunds
Once an approved return has been received and reviewed, we will notify you.
Approved refunds will be issued to the original payment method.
Your bank, card provider or payment provider may require additional time to process the refund.
This policy does not limit any rights you may have under applicable consumer-protection law.
Contact
For return or refund questions, email infomoropetco@gmail.com.