Terms of Service

Last updated: October 17, 2026

These Terms of Service apply when you visit or make a purchase from the Moro Pet Co. online store.

By using the website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Refund & Return Policy.

Products

We aim to describe and display our products accurately.

Colours, packaging and minor product details may vary slightly from the images displayed on the website.

Products and variants are subject to availability.

Pricing

Prices shown on the store are in Canadian dollars unless otherwise stated.

We reserve the right to correct genuine pricing, description or listing errors.

If an error affects an order you have already placed, we will contact you where appropriate before fulfilment.

Orders

Submitting an order does not guarantee acceptance of the order.

We may cancel or decline an order where reasonably necessary, including where:

A product or variant is unavailable
There is a genuine pricing or listing error
Payment cannot be authorized
We reasonably suspect fraud or misuse
Fulfilment cannot be completed

If we cancel an order after payment has been collected, the applicable amount will be refunded.

Moro Complete Care Set

The Moro Complete Care Set includes:

One Moro CleanPaw Cup
One Moro FurLift
One Moro GoSip Bottle

The Complete Care Set is offered at a discounted bundle price compared with purchasing the three products separately.

Bundle pricing applies only when the designated Complete Care Set is purchased.

Shipping and delivery

Delivery times are estimates and may be affected by circumstances outside our control.

Please review our Shipping Policy for current delivery estimates, tracking information and shipping terms.

Returns and refunds

Returns, damaged items and refunds are handled according to our Refund & Return Policy. If an order arrives damaged, defective, incomplete or incorrect, please contact us promptly at infomoropetco@gmail.com with your order number, a description of the issue and, where available, clear photos of the product and packaging. We review concerns individually, including those reported more than 24 hours after delivery. Reporting promptly helps us investigate, but the passage of 24 hours does not automatically disqualify a claim. Remedies are assessed in accordance with our Refund & Return Policy and applicable consumer-protection law.

Please contact Moro Pet Co. before sending any item back.

Third-party services

Our store is powered by Shopify.

We may use third-party providers for services including payment processing, website functionality, shipping and order fulfilment.

Those providers may process information where necessary to provide their services.

Website use

You may not use this website:

For unlawful or fraudulent purposes
To interfere with the operation or security of the website
To attempt unauthorized access to the website or customer information
To misuse Moro Pet Co. branding, images, text or other content without authorization

Limitation

To the extent permitted by applicable law, Moro Pet Co. is not responsible for delays or failures caused by circumstances outside our reasonable control.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.